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Luxury Hand & Body Care Products
for your home or workplace.
Luxury Hand & Body Care Products
for your home or workplace.
Terms and Conditions of sale
Currency
All our orders are processed in Sterling (UK Pounds) all overseas orders are calculated at the exchange rate on the day of order, this is done automatically through the banking process regardless of how you pay.
Pricing Policy
All prices shown on our website are correct at the point of purchase, and we guarantee that the price shown on your successful order will be the price you will pay. We do however reserve the right to adjust prices without prior notice and with immediate effect, in response to changes in costs or market conditions. We are a fair and equitable company, and should we reduce the standard selling price of a product you have purchased within 48 hours of your order, we will contact you and offer you a refund of the difference, or credit against another purchase.
UK Mainland Postage/Delivery Policy
The carriers we use for despatch are Royal Mail 1st Class Signed-For with small or lightweight orders, and a National 48 Hr parcel carrier for heavier items.
All UK orders (received Monday-Thursday) will be dispatched within 24 hours, orders received Friday evening along with Saturday and Sunday orders will be dispatched the next working day, subject to stock availability. Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way!
We require a signature upon delivery, as this reduces the chance of missing items or disputes occurring. Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to your work address if you wish – often this will improve the chance of 1st time delivery success. Or you can instruct us to deliver the item to your neighbour if you are out. If there is no one available to sign at a delivery address, the carrier will leave a card notifying attempted delivery and giving options for re-delivery or collection from a depot. It is your responsibility to arrange re-delivery or to collect from depot, although if this then proves problematic please call us and we will assist to resolve the issue.
Occasionally things do go wrong with deliveries, and if this should happen we will do our utmost to resolve the situation quickly and efficiently and keep you informed whilst we do so. We pride ourselves on giving excellent customer service at all times.
Overseas or Non-UK Mainland Postage/Delivery Policy
For non-UK Mainland and international deliveries, we use Royal Mail International Signed-For, Royal Mail Airsure or FedEx for small or lightweight items and DPD or FedEx for large or heavy items. Royal Mail deliveries are made locally by your national postal service.
We will always choose the most appropriate option depending on the weight or value of your order.
All international orders will be dispatched within 3 working days, subject to stock availability. This allows us time to ensure the relevant customs paperwork is completed and the order is packaged appropriately. Transit times vary across the world, but the services we use will normally take no more than 7-10 working days.
We ship orders worldwide. Please note, for our non-UK mainland and overseas orders, delivery cost is variable. Our website shows the standard delivery charge payable, but we reserve the right to vary the charge to match our cost, if your location means the delivery cost will be higher than that shown. If this happens we will notify you and obtain your acceptance before proceeding. Liberty and Green will not be liable for any duties, taxes or local clearance charges levied by the customs authorities of the country of destination.
A signature will always be required upon receipt of goods. Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to a work address if you wish – often this will improve the chance of 1st time delivery success. If there is no one available to sign at the delivery address, the courier will leave a card notifying attempted delivery and giving options for re-delivery or collection from a local depot. It is your responsibility to arrange re-delivery or to collect from local depot, although if this then proves problematic please call us and we will assist to resolve the issue.
If you have any questions regarding international deliveries, please email us at: mail@tynehamlp.com
Upon receipt of your goods we advise checking immediately for any damage that may have occurred during shipping, or missing items as all goods are inspected by us prior to despatch. Please advise us within 3 working days of any problems.
Contact Information
TYNEHAM LUXURY PRODUCTS is a Trading Name of Tyneham International Ltd.
Our Headquarters are at: Tyneham International Ltd, 11B Alma Road, Snettisham, Kings Lynn, Norfolk PE31 7NY United Kingdom
tynehamlp.com & tynehamluxuryproducts.com, are websites owned and operated by Tyneham International Limited, a limited company registered in the UK.
United Kingdom company number: 5359270
Registered Office Address: Belfry House, Bell Lane, Hertford, Hertfordshire, SG14 1BP
The company is registered for UK VAT number: 856 4319 06
Our main contact telephone number: +44 (0) 345 456 4215
TYNEHAM is a trade mark of the company.