FAQs

Delivery typically takes 1-3 business days.

Currently we use Evri or DPD to ship out orders across the UK. This depends on the cost and transit time.

Yes, once your order ships, you will receive a tracking link via email.

No, we do not offer order pick-up just yet.

Please include your Sales Order Reference Number, Name, Address, Contact Details and a detailed reason why you wish to return the item.

• Note, hand and body care products are non-returnable unless faulty.
• All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorized a used return.
• Holders can be returned but must be uninstalled and undamaged, void of scratches and marks.
• Return Policy is only valid for 30 days from the date you receive your item(s).
• Please note any returns over 30 days will incur a 25% re-stocking fee that will be applied based on the value of the returned items.
• Tyneham is not liable for postage costs should you wish to return an unwanted item that is not faulty.

Authorized items being returned should be sent via a 'tracked service' to:

Tyneham Limited
Home Farm Barns
Common Road
Snettisham
Kings Lynn
Norfolk
PE31 7PD

NOTE: Your tracking number should be emailed to us once sent. We cannot accept liability for goods lost in transit.

ON RECEIPT OF GOODS

Upon receipt of your goods, we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.

Cancellation

Should you wish to cancel an order please ensure that you contact us immediately to prevent the dispatch of your order. There will be no charges made if a cancellation is received before the order is dispatched, should the order have already left, you will be offered a full refund less the postage costs incurred.

For Sales and Return Support please phone: + 44 1485 540501, or email:mail@tynehamlp.com

Please contact us as soon as possible at mail@tynehamlp.com including details of your return.

Tyneham is not liable for postage costs should you wish to return an unwanted item that is not faulty.

If the item is faulty or if any damage has occurred during shipping, we will arrange collection of damaged item(s) and resend a new product at our cost.

There will be no charges made if a cancellation is received before the order is dispatched. Should the order have already left, you will be offered a full refund less the postage costs incurred.

Refunds will be processed back to your original form of payment usually within 7 business days.

ON RECEIPT OF GOODS

Upon receipt of your goods, we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.

All of our hand & body care products cannot be exchanged due to hygiene reasons.

Our hand and body care products are non-returnable unless faulty due to hygiene reasons.

Holders can be returned within 30 days of receiving your item(s), but must be uninstalled and undamaged, void of scratches and marks.

Yes, POP is fully certified and meets regulatory health and safety standards set by European and North American quality standards.

No, our Clear, Amber, and Natural 300ml bottles look the same as other plastic.

With a semi-frosted finish and smooth matte texture, our Natural bottles offer a uniquely refined look that subtly reflects their recycled origins.

Yes, our POP bottles are fully recyclable. Please wash out and recycle your bottles and pumps into hard plastics, recycle code 2.